Share Our Style Guarantee

What is it?

The Share Our Style Guarantee offers bag owners peace of mind.  We will cover your bag against theft or physical damage that happens during the rental period while your bag is being loaned using our site in accordance with our Terms and Conditions.  We have an insurance policy for claims over £250 and a warranty for claims below that.  It’s really important that you respond to our request for details when you first list your bag otherwise you will not be covered.

CLAIMS OVER £250 – Insurance Policy

In a nutshell

While your bag is lent to a paying renter we will insure it against theft or physical damage which happens during the period of insurance (rental period).

Significant limitations and exclusions of this policy

  1. You will have to pay an initial amount for each claim made by you under the policy. Your schedule (rental policy) will show the specific excesses applicable to you. It is normally £50.
  2. There is a minimum claims limit of £250; this means your claim must be more than £250 to be able to claim.
  3. You have an obligation to take reasonable steps to protect your property against loss or damage. You must also keep any possessions insured under this policy in good condition and repair.
  4. We do not cover loss or damage while your item is in transit to or from your paying renter.
  5. We do not cover accidental loss.
  6. We do not cover loss or damage caused by general wear and tear.

Your side of the bargain

Please take care when providing any information we ask for and ensure that it is accurate, complete and up-to-date.

Tell us if this information changes. If you are in any doubt, please contact us at hello@shareourstyle.co.uk.  We will tell you if a change in information affects your insurance.

Always try to prevent accident or injury and protect your possessions against theft or damage. Not doing so can mean a claim is more likely or is worse than it should have been.

Duration of contract

Each insurance contract is for a specific period.  Cover begins on the day of let (12:00pm) through to 11:59am on the day of return.

How to make a claim

Please also contact us as soon as possible at support@shareourstyle.co.uk.  Please contact GuardHog on 0207 199 6610 as soon as possible if something has happened which may result in a claim.  GuardHog will then take you through the next steps of making a claim.

Any complaints? Any questions?

If you have a complaint, you can contact us at support@shareourstyle.co.uk.

If you are not satisfied with the way your complaint has been handled, you may ask the Financial Ombudsman Service to review your case without affecting your statutory rights. Full details are available at www.financial-ombudsman.org.uk.

CLAIMS OF £250 AND UNDER – Share Our Style Warranty

In a nutshell

While your bag is lent to a paying renter we will cover it against theft or physical damage which happens during the rental period.

Significant limitations and exclusions of this warranty

  1. Maximum claim under this warranty is £250.
  2. In the event of theft, you must notify the police and supply your crime reference number to us.
  3. In the event of a claim for damage, time stamped photos will be required from just before the pickup/ the item is packaged for shipping and just after the item is returned.
  4. You have an obligation to take reasonable steps to protect your property against loss or damage. You must also keep any possessions covered under this warranty in good condition.
  5. We do not cover loss or damage while your bag is in transit to or from your paying renter.
  6. We do not cover accidental loss.
  7. We do not cover loss or damage caused by general wear and tear.

Your side of the bargain

Please take care when providing any information we ask for and ensure that it is accurate, complete and up-to-date.

Tell us if this information changes. If you are in any doubt, please contact us at hello@shareourstyle.co.uk. We will tell you if a change in information affects your warranty.

Always try to prevent accident or injury and protect your possessions against theft or damage. Not doing so can mean a claim is more likely to be declined.

Duration of Warranty

Share Our Style Warranty is for a specific period.  Cover begins at 12:00pm on the first date of the rental period through to 11:59am on the day of return.

How to make a claim?

Please contact us as soon as possible at support@shareourstyle.co.uk if something has happened which may result in a claim.  We will then take you through the next steps of your claim.

For all claims you will need to provide your Share Our Style account details and full details of the claim, including the incident date, amount claimed, circumstances and any photographs of your bag or a crime reference number, as appropriate.